1. Introduction

At Propify LTD ("Propify," "we," "us," or "our"), we aim to provide high-quality trading evaluation services. As our Services involve digital access, simulated trading environments, and immediate delivery, this Refund Policy explains when refunds may or may not be granted.

By purchasing any Propify Service, you agree to this Refund Policy.

2. Nature of Services

All Propify services are:

• Digital services and/or digital content delivered electronically

• Typically activated immediately after purchase

• Related to simulated trading environments, not live brokerage services

3. How to Request a Refund

To request a refund, you must contact us at: support@propify.com

Include:

• Your account email

• Order ID / transaction reference

• Reason for the request

We will confirm receipt of your request within a reasonable timeframe.

4. Eligibility for Refunds

Refunds may be granted only under the following conditions:

4.1 Non-Delivery of Service

You are eligible for a full refund if:

• You do not receive your account credentials within 24 hours after confirmed payment

• AND the delay is not caused by:

  • Incomplete verification (KYC)

  • Incorrect information provided by you

  • Technical issues outside Propify's control

4.2 Service Not Commenced

A refund may be granted if:

• You have not accessed the platform, and

• The service has not been activated or used in any way

4.3 Exceptional Circumstances

Propify may, at its sole discretion, grant partial or full refunds in exceptional cases, including but not limited to:

• Verified technical failures

• Duplicate payments

• Billing errors

5. EU/EEA/UK Consumer Rights (Important)

If you are a consumer located in the European Union, EEA, or United Kingdom, you may have a statutory 14-day withdrawal right for digital services.

However:

By completing your purchase and requesting immediate access to the Propify platform, you:

• Expressly consent to the immediate performance of the service; and

• Acknowledge that you may lose your right of withdrawal once the service has begun

To the extent required by applicable law, any non-waivable consumer rights will always prevail over this policy.

6. Non-Refundable Cases

Refunds will not be granted in the following situations:

6.1 Service Activation

Once any of the following occurs:

• Account credentials are delivered

• Platform access is granted

• A Challenge is activated

• Trading activity has started

All fees become non-refundable.

6.2 Rule Violations

No refund will be issued if:

• You breach any trading rules

• Your account is terminated for misconduct or prohibited behavior

6.3 Change of Mind

Refunds are not provided for:

• Dissatisfaction with performance

• Inability to pass a challenge

• Lack of trading success

• Misunderstanding of rules clearly stated prior to purchase

6.4 Chargebacks & Payment Disputes

If you initiate a chargeback or dispute without valid legal grounds:

• Propify may refuse any refund

• Your account may be suspended or terminated

• Any pending payouts may be withheld or cancelled

7. Refund Process & Timeline

• Review time: Up to 7 business days

• Approved refunds: Processed within 14 business days

• Refund method: Original payment method only

You will receive confirmation via email once the refund is processed.

8. Payment Method Limitations

Refunds may be subject to:

• Payment provider rules

• Currency conversion differences

• Transaction or processing fees (non-refundable where applicable)

9. Amendments to this Policy

Propify reserves the right to update or modify this Refund Policy at any time. Any changes will take effect upon publication. Continued use of our Services constitutes acceptance of the updated policy.

10. Contact

For any questions regarding this Refund Policy: support@propify.com